Last updated: December, 2025
The Banking & Finance Guild ("we", "us", "our") is committed to protecting your privacy and handling your personal information in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you interact with our websites, courses, certifications, platforms, and services.
This policy applies to all users of the Banking & Finance Guild website(s), learning platforms, certification systems, email communications, and related services.
1. Information We Collect
We may collect the following types of personal information:
a. Information You Provide Directly
- Full name
- Email address
- Country or region
- Professional background or role (optional)
- Account login credentials
- Course enrolment and certification details
- Assessment and exam results
- Communications you send to us (e.g. support requests, feedback)
b. Automatically Collected Information
When you access our platforms, we may automatically collect:
- IP address
- Browser type and device information
- Pages visited and time spent on the site
- Referring URLs
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your personal information to:
- Provide access to courses, certifications, and learning resources
- Administer assessments, exams, and certificates
- Manage your account and verify your identity
- Communicate important updates, service messages, and support responses
- Improve our courses, platforms, and user experience
- Monitor platform usage and prevent fraud or misuse
- Comply with legal and regulatory obligations
Where required by law, we will obtain your consent before sending marketing or promotional communications.
3. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enable core website functionality
- Remember user preferences
- Analyse site traffic and usage patterns
- Improve performance and content relevance
You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain features.
4. Disclosure of Personal Information
We do not sell your personal information.
We may share your information with trusted third parties only where necessary to operate our services, including:
- Learning management and course hosting platforms
- Email and communication providers
- Payment processors (where applicable)
- Analytics and security providers
- Certification and credential verification systems
All third-party providers are required to handle your information securely and only for authorised purposes.
5. International Data Transfers
The Banking & Finance Guild operates globally. Your personal information may be stored or processed in countries outside your own. Where this occurs, we take reasonable steps to ensure your information is protected in accordance with applicable data protection laws.
6. Data Security
We take reasonable technical and organisational measures to protect your personal information against:
- Loss or misuse
- Unauthorised access or disclosure
- Alteration or destruction
However, no method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Maintain certification and credential records
- Comply with legal, accounting, or regulatory requirements
When information is no longer required, it is securely deleted or anonymised.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict certain processing activities
- Withdraw consent where processing is based on consent
To exercise your rights, please contact us using the details below.
9. Third-Party Links
Our websites and platforms may contain links to third-party sites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies separately.
10. Children’s Privacy
Our services are intended for adults and professional learners. We do not knowingly collect personal information from individuals under the age of 16. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services after changes take effect constitutes acceptance of the revised policy.
12. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, you can contact us at:
This Privacy Policy is provided for general informational purposes and does not constitute legal advice. You may wish to obtain independent legal advice to ensure compliance with applicable laws in your jurisdiction.